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Walmart Photo Help > Returns & Refunds
Returns & Refunds

Your complete shopping satisfaction is our top priority. If an item you order from Walmart Photo does not meet your expectations, simply return it to us within 90 days of purchase.

  • All items must be returned in the original packaging with any accessories and the packing slip
  • For refunds for incorrect, damaged or defective products, we will also refund any applicable shipping charges, less any adjustments, if appropriate. We are not able to refund shipping charges for items returned for other reasons.

How to Return Photo Prints

Photo prints, whether purchased online or at a store, cannot be returned by mail. For all photo print returns, please e-mail Customer Service at

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How to Return Photo Products (excluding Photo Prints)

At a Walmart Store
Take the item with all original packaging and accessories--plus the packing slip--to the Customer Service area at your local Walmart store. You will receive immediate credit for your return, either in the form of a refund (in the original method of payment) or as store credit.

By Mail
For Photo Products purchased online, you have the option of returning them by mail for a refund. If you would like to replace an item that was damaged or defective, please return the original item for a refund, and then place a new order for the replacement.

  1. Go to and click "Return an Item" at the bottom of the page.
  2. For items you purchased: Sign in and select the item from your list of items eligible for return. Please note: Orders for photo prints are not eligible and won't be displayed. For items received as gifts: Enter the order number and the "Received By" name from the packing slip.
  3. When the website shows you a return label, print it out. You must use this return label to ensure proper crediting of your refund.
  4. Pack the item securely. Make sure to enclose the packing slip and all original packaging and accessories.
  5. Attach the return label to the box and mail us the package.

After we receive your item, our Returns Department will issue the refund to your original method of payment.

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Still Have Questions?

If you're not able to find the answer you need, please visit our Customer Service page. Need answers about products and services outside of the Digital Photo Center? Visit Help.